FAQ-loyalty


What is La Juiceria's Green Card ?

La Juiceria’s Green Card is a loyalty card that allows card holder to collect points during purchases, enjoy instant rebate and members-only promotions.


What is La Juiceria's VIP Card ?

La Juiceria’s VIP Card is a loyalty card enable card holders to enjoy special discount, collect points during purchase, enjoy instant rebate and members-only promotions. To qualify, customer’s minimum spend per year starts from RM8,000.00 above.

How can I sign up for La Juiceria's Green Card ?

A minimum purchase of RM 25 and above at all La Juiceria Detox Bars in Malaysia, you are entitled to get La Juiceria’s Green Card for free. There will be no set up fee or usage fee.


How can I sign up for La Juiceria's VIP Card ?

Spend a minimum of RM8,000 annually and you will be automatically awarded as La Juiceria VIP Card member.


Can I start collecting point once I get my card ?

With the loyalty card, you can start earning points immediately on your next visit at any La Juiceria Detox Bars. Earned points will be added to your account and available to use after 2-3 days.

How do I register my card ?

Log on to http://www.lajuiceria.com.my/loyalty and click registration under loyalty program. You will need your card with you for the registration to type in your card number and follow the simple instructions given.  Voila! It’s as easy as juicing!

After you key in your email address, click “get validation code”. A 4-digit validation code will be sent to your email to authenticate that you are the authorized person for the stated email address.


Why should I register my card ?

Registration of your card helps to protect the point balance on your card. In case you lost or misplace your card, kindly contact the Loyalty Program Team 03-2035 5911 or e-mail to loyalty@lajuiceria.com to report lost, misplaced or stolen card. La Juiceria Sdn. Bhd. will deactivate your lost, misplaced or stolen card and transfer the point balance to your new card.

Minimum fee of RM25 will be charged for handling fees and card replacement.

To enjoy full member benefits such as redemptions and members-only promotion, you are encouraged to register your card.

The La Juiceria’s Green Card is designed to allow you to enjoy exclusive privileges as a loyal customer. With any purchase that you made at all La Juiceria Detox Bars, you will be able to earn points and redeem our beverages and merchandise!


What are the benefits of becoming a LJ Green Card holder ?

The LJ Green Card is designed to allow you to enjoy more privileges as a loyal customer. With any purchase that you made at all La Juiceria Detox Juice Bars, you will be able to earn points and get instant rebates!

Besides earning points and instant rebate, you will get to enjoy the following benefits:

  • For cold-pressed juices : RM 1 spent = 10 points awarded
  • For Food and Beverages at cafes: RM1 spent = 1 point awarded
  • Birthday week privileges:
    • 10% discount on all La Juiceria’s cold-pressed juice, smoothies and merchandises on your birthday week.
    • You must present your Green Card and identification card for verification upon enjoying the Birthday month privileges.
  • Juice of the month discount:
    • 10% discount on juice of the month (if any)
  • Monthly exclusive promotion:
    • Receive latest updates on member-only promotions, giveaways and contests.
  • Invitation to exclusive and exciting educational talks and wellness events..


The benefits of becoming a La Juiceria VIP Card holder ?

La Juiceria VIP Card is designed to award you as our prestigious customers. With any purchase that you made at all La Juiceria Detox Juice Bars, you will be able to earn points and get instant rebates!

Besides earning points and instant rebate, you will get to enjoy the following benefits:

  • For cold-pressed juices : RM 1 spent = 10 points awarded
  • For Food and Beverages at cafes: RM1 spent = 2 point awarded
  • 10% discount on all purchases in a single receipt made at all La Juiceria Detox Juice Bars in Malaysia.
  • Birthday month privileges:
    • 15% discount on all cold-pressed juice, smoothies and merchandise on your birthday week.
    • You must present your La Juiceria VIP Card and identification card for verification upon enjoying the Birthday month privileges.
  • Juice of the month discount:
    • 15% discount on juice of the month (if any)
  • Monthly exclusive promotion:
    • Receive latest updates on member-only promotions, giveaways and contests.
  • Exclusive taste test for new flavor of cold-pressed juices.

Is there an expiry date on my card ?

There is no expiration date on your card.


Will my points expire ?

  • Points accumulated will expire every second 31st December (at end of the calendar year following point accrual).
  • For example, points earned in November 2015 will expire on 31 December 2016, while points earned in January 2017 will expire on 31 December 2018.
  • Upon expiry of the validity period, any unused points will be deducted from your account.

What will happen if my card is lost, stolen or misplaced ?

In the events that your La Juiceria’s Green Card or La Juiceria’s VIP Card that is lost, stolen or misplaced:

  1. La Juiceria will help you to terminate your lost card.
  2. There will be charges of RM25 for the issuance of Green Card and RM 30 for VIP Card.
  3. The points collected in the lost, stolen or misplaced card will be transferred to the new issued card.

Kindly contact our Loyalty Program team to report your lost, stolen or misplaced card:

Loyalty Program contact number: 03-2035 5911
Operating hour:
9a.m. – 5p.m. (Monday to Friday)

Email address: loyalty@lajuiceria.com
Kindly allow 1-2 working days for our response. We truly appreciate your patience and support for La Juiceria. Juice on !