You can find below some of the most frequent questions on our loyalty program. Our loyalty program is only applicable to La Juiceria and La Juiceria Superfoods product purchased in our stores. If you have any other question for which you do not find the answer here, please contact us at loyalty@lajuiceria.com

What is La Juiceria Loyalty App?

La Juiceria Loyalty App is a loyalty membership program based on reward point system that allows members to collect points during purchases, enjoy instant rebate, voucher redemption and members-only promotions.

How can I sign up as a La Juiceria Loyalty Member?

Search for “La Juiceria” on the Apple App Store or Google Playstore. Download the app and register as a member. There will be no set up fee or usage fee.

How do I bind my loyalty card with the new loyalty app?

If you are an existing Loyalty Member with a physical loyalty card, you may bind your loyalty card to the loyalty app by following these steps:

Step 1: launch the loyalty app and key in the email you previously registered with the loyalty card.

Step 2: Key in the 16-digit card serial number that is printed at the back of your loyalty card.

Step 3: You will receive a verification e-mail to verify your loyalty app account. Complete the verification process and you are good to go!

What should I do if I can't bind my loyalty card to the loyalty app?

In the events that :

  1. You do not have the 16-digit code because your La Juiceria’s Green Card or La Juiceria’s VIP Card is lost, stolen or misplaced.
  2. You have forgotten the e-mail that you previously registered with the loyalty card.
  3. You did not register your loyalty card but would like to bind your card to the loyalty app.

Kindly contact our Loyalty Program team to report the issue:

Loyalty Program contact number: 03- 9212 9750
Operating hour:
9a.m. – 5p.m. (Monday to Friday)

Email address: loyalty@lajuiceria.com
Kindly allow 1-2 working days for our response. We truly appreciate your patience and support for La Juiceria. Juice on !

How do I collect points with the new La Juiceria loyalty app?

The point collection works the same, the only difference is that we are going cardless! To collect points during your purchase, follow these steps:

Step 1: Before you proceed to payment, please launch the app and click on the purple icon that says “MY MEMBERSHIP CARD”

Step 2: You will be directed to a page that shows a barcode and your membership details. Show cashier the barcode

Step 3: The cashier will scan the barcode and proceed to payment

What are the benefits of becoming a La Juiceria loyalty member?

The La Juiceria Loyalty Program is designed to allow you to enjoy more privileges as a loyal customer. With any purchase that you made at all La Juiceria Detox Juice Bars or La Juiceria Superfoods Cafes, you will be able to earn points and instant rebate!

Besides earning points and instant rebate, you will get to enjoy the following benefits:

  1. Get FREE PowerShot when you upgrade your membership
    Upgrade your membership with a minimum spend of RM30 at any La Juiceria outlets. Request a barcode from the cashier before payment (it will be printed at the bottom of your receipt). Launch your app and use the in-app scanner to scan the barcode. Voila! The PowerShot voucher will be credited to your account.
  2. Spend & Earn
    RM1 spent = 1 point at any La Juiceria outlets.
  3. Birthday Week Reward: 
    10% discount on total bill at all La Juiceria outlets during your birthday week. Allow staff to scan the barcode on your loyalty app before proceeding for payment and enjoy the 10% discount on your birthday week.
  4. Turn Points into Vouchers
    Turn your points into Cash Vouchers. Purchase Cash Vouchers from the voucher catalogue with a certain points and use them at any La Juiceria outlets.
  5. First To Know! 
    Receive latest updates on member-only promotions, giveaways and contests.
    Invitation to exclusive and exciting educational talks and wellness events..

Will my points expire ?

Points accumulated will expire every second 31st December (at end of the calendar year following point accrual).
For example, points earned in November 2015 will expire on 31 December 2016, while points earned in January 2017 will expire on 31 December 2018.
Upon expiry of the validity period, any unused points will be deducted from your account.

What is La Juiceria's VIP Membership?

La Juiceria’s VIP is a loyalty membership in which member gets to enjoy special  discount, collect points during purchase, enjoy instant rebate and members-only promotions. To qualify, customer needs to spend a minimum of RM8,000 in a year.

How can I sign up as a VIP member?

The La Juiceria Loyalty Team will contact you when your previous purchases have hit the qualification of minimum RM8,000 spend in a year.

Want to check your eligibility? Contact our team at:

contact number: 03- 9212 9750 (Mon- Fri, 9a.m. – 5p.m.)

Email: loyalty@lajuiceria.com

How do I bind my VIP card with the new loyalty app?

If you are an existing VIP Member with a physical VIP card, you may bind your card to the loyalty app by following these steps:

Step 1: launch the loyalty app and key in the email you previously registered with the VIP card.

Step 2: Key in the 16-digit card serial number that is printed at the back of your VIP card.

Step 3: You will receive a verification e-mail to verify your loyalty app account. Complete the verification process and you are good to

What should I do if I can't bind my VIP card to the loyalty app?

In the events that :

  1. You do not have the 16-digit code because your La Juiceria’s Green Card or La Juiceria’s VIP Card is lost, stolen or misplaced.
  2. You have forgotten the e-mail that you previously registered with the loyalty card.
  3. You did not register your loyalty card but would like to bind your card to the loyalty app.

Kindly contact our Loyalty Program team to report the issue:

Loyalty Program contact number: 03- 9212 9750
Operating hour:
9a.m. – 5p.m. (Monday to Friday)

Email address: loyalty@lajuiceria.com
Kindly allow 1-2 working days for our response. We truly appreciate your patience and support for La Juiceria. Juice on !

The benefits of becoming a La Juiceria VIP member?

The La Juiceria Loyalty Program is designed to allow you to enjoy more privileges as a loyal customer. With any purchase that you made at all La Juiceria Detox Juice Bars or La Juiceria Superfoods Cafes, you will be able to earn points and instant rebate!

Besides earning points and instant rebate, you will get to enjoy the following benefits:

  1. Get FREE PowerShot when you upgrade your membership
    Upgrade your membership with a minimum spend of RM30 at any La Juiceria outlets. Request a barcode from the cashier before payment (it will be printed at the bottom of your receipt). Launch your app and use the in-app scanner to scan the barcode. Voila! The PowerShot voucher will be credited to your account.
  2. Spend & Earn
    RM1 spent = 2 points at any La Juiceria outlets.
  3. Birthday Week Reward: 
    15% discount on total bill at all La Juiceria outlets during your birthday week. Allow staff to scan the barcode on your loyalty app before proceeding for payment and enjoy the 10% discount on your birthday week.
  4. VIP Only Discount: 
    Get 10% off on total bill in a single receipt during your every visit to all La Juiceria outlets.
  5. Turn Points into Vouchers
    Turn your points into Cash Vouchers. Purchase Cash Vouchers from the voucher catalogue with a certain points and use them at any La Juiceria outlets.
  6. First To Know! 
    Receive latest updates on member-only promotions, giveaways and contests.
    Invitation to exclusive and exciting educational talks and wellness events..

Will my points expire ?

Points accumulated will expire every second 31st December (at end of the calendar year following point accrual).
For example, points earned in November 2015 will expire on 31 December 2016, while points earned in January 2017 will expire on 31 December 2018.
Upon expiry of the validity period, any unused points will be deducted from your account.