Shipping policy
La Juiceria Superfoods shall use reasonable endeavours to deliver Products of acceptable quality to the delivery address specified and keyed in by the Customer but La Juiceria Superfoods cannot guarantee any firm delivery time and La Juiceria Superfoods shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of La Juiceria Superfoods.
Your Order will be delivered to you via the service of a courier service company of our choice.
*Please note that we are unable to accept delivery to a P.O. Box delivery service address. Accordingly, In event of any delivery address which is not covered by our delivery partners, we may contact you to arrange for delivery to an alternative address.
A quick illustration on the above terms including the delivery charges is tabled below for easy understanding:
We offer two delivery methods for your convenience:
1. Standard Delivery (No delivery date selection available)
📦 Delivered within 2–7 working days
📍 Klang Valley: RM15 flat rate | Free shipping for orders RM160+
📍 Non-Klang Valley: RM25 flat rate | Free shipping for orders RM160+
2. Express Delivery (Choose your preferred delivery date on the calendar)
⚡ Same-day pickup/delivery for orders placed before 12 PM
🚫 Not available on Sundays & Public Holidays
📍 Klang Valley only: RM25 flat rate | Free shipping for orders RM160+
Pickup Information
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Store Pickup
Pick up your order at our store between 9:00 AM – 5:00 PM.
La Juiceria Grocer
No. 2, Jalan Mivo 1, Taman Perindustrian Desa Aman, Kepong Malaysia 52200Please note:
⏳ Monday – Saturday: Pickup is unavailable from 12:00 PM – 2:00 PM
🚫 Sunday & Public Holidays: Pickup service is not available
2. In any event Customers would require to amend their receiving address/date/contact person/contact number, please do notify La Juiceria Superfoods immediately. (La Juiceria Superfoods Customer Service WhatsApp: +6019 - 275 2038 or email : info@lajuiceria.com)
La Juiceria Superfoods would at its best endeavour assist on such amendment but shall not be liable and responsible for any losses/discrepancies if such orders had been delivered prior to the above notification.
3. In such event Customers are unable to receive their delivery of goods on the delivery day, La Juiceria Superfoods Customer Service will call/ massage for a second delivery.
4. If the Customer is not personally available to accept their delivery, a representative may accept delivery on behalf of the Customer provided that the said representative must be over 18 years of age and capable of receiving the delivery. The Customer or its representative may be required to produce proof of identity on delivery or collection of products and all deliveries shall be signed off by the Customer or its representative on the delivery invoice.
5. La Juiceria Superfoods reserves the right to withhold delivery of any products to the Customer or its representative, in any event of doubts whatsoever as to the Customer or its representative's credit worthiness or insufficient identification details provided.